H.O.P.E. Service User Rights Charter
Service User’s Rights
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Confidentiality - your personal information to be kept confidential within the staff team. If it has to be shared it is with your written consent and a private place to talk
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To be made feel welcome
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To be heard
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To access services regardless of your age, race, gender, sexual orientation, religion, disability, who your friends or family are, or membership of any minority community.
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To have a Case Manager, an assessment and an individual plan of care based on your needs and to be involved in drawing up and reviewing it.
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The right to complain and make comments without it having a negative affect on your access to the service. You should be offered support in doing this if you want it.
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To receive non-judgemental information on the service options available to you and, wherever possible, be offered the opportunity to make choices about these options.
Service User’s Responsibilities
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Respect the privacy of staff and other service users and treat them with respect
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Threatening, abusive or violent behaviour is not allowed.
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Everyone has the right to come back to H.O.P.E.
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No illegal activity on the premises, this includes having drugs, or bringing in stolen goods.
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Keep to the agreements of your care plan and appointment times. This is an important life skill to learn.
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When you can, help to develop the service by making your voice heard.
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For key working session not be unduly affected by drugs or alcohol when attending the project
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This Charter of Rights was reviewed and updated by a group of
6 HOPE Clients on 22nd March, 2023